the strongly worded email i just sent to Southwest Airlines

This was my second travel experience with Southwest Airlines, and I am certain it will be my last.

I left straight from work on Thursday to make it to the airport for my flight at 8:20PM. I had previously scheduled a car service to take me to that airport (at a cost of $38). I had received a text message that said my flight was delayed until 9PM, but because I had already scheduled the car, I decided to go ahead and be early for boarding. When I got to the airport I checked the departures board and as expected it indicated a delayed flight. I checked in and left my checked bag with security and over the course of the next 2 hours I received 3 additional text messages alerting me that my flight was now delayed until 9:50PM, the 9:30PM, then 11:50PM. Finally I received a text message that said that my flight was cancelled.

My complaint is that after waiting in line until 11PM to speak to an agent about rescheduling my flight I was told that the first available flight to Chicago was not until Sunday. The wedding I was supposed to attend was on Saturday, so the option presented was not acceptable. I asked if Southwest would provide me with a seat on a competitor's flight, and was told no. The only offer for recompensation made was to provide hotel vouchers until I could be put on a flight. Clearly as a New York resident, I don't need to wait in a hotel for a new flight.

My weekend was already ruined, and after all was said and done, I had spend more than $90 on transportation to and from the airport and on dinner (that I would not have otherwise needed). My expectation was that Southwest would provide me a way to honor the ticket that I had purchased and get me to Chicago. Failing this, due to weather or mechanical problems (there was never an excuse given for the cancellation) it would be my expectation that Southwest would recompensate me for my expenses and I would have been delighted if a future travel credit had been offered to make up for my lost time, and for ruining my weekend.

Basically Southwest failed to honor the ticket I had purchased, and then left me stranded at the airport. That is the story I am left with and unless something changes, that will be the last story I have to tell people about my experience. Southwest claims that the service they provide is "not like the other guys," and as far as I can tell that is true, because with the "other guys" I would have made it to Chicago without too much trouble.

nsneak attack

me: "did you see his lil wayne/yung nscience photo comparison?"
kylie: "what if he had a tear drop for every mouse he'd killed?"

azealia banks new video for van vogue

it's kitty kat tuesdie on 2ooPz

(via)

ceiling cat

what is dharma doing?

she's got a case of the tuesday mornings.

did you watch the closing ceremonies last night?

of course you did

did you know

 that the olympic organizers made rad bike rave video promos for track cycling? sfw, if you can fist pump at your job...


UPDATE: the video was put together by CrystalCG with music by the chemical brothers.
omg remember?

erin baker, you are too much.

y'all, i just sent this thatz not okay article to erin because they are hilarious, and while responding she said she must've hit some button because she was able to draw me a picture, and this is what she drew. it's an homage to the boob i saw on the olympics this weekend.

in case you're looking to see other people's junk flopping around outside of the constraints of their swimmin' suits, tune into the water polo gold medal matches. ladies today at 3pm EST, boyz tomorrow and saturday at some time.

sunrise on mars

the curiosity uploaded this to instagram.

the temperature is TOO DAMN HIGH.

(via)

happy 30th birthday, diet coke!

i'm going to go get a fountain DC at mcdonald's today to celebrate. they have like 8 flavors, but i'm sticking with the orig, for sure.

arrested development wordsmithing

the atlantic wire presents a rundown of the ten dirtiest jokes that got past censors when the show aired on fox.

Tobias: I'm afraid I prematurely shot my wad on what was supposed to be a dry run if you will, so I'm afraid I have something of a mess on my hands.

Michael: There's so many poorly chosen words in that sentence.

read it, it's funny.

chocolate-stealing bear

i don't know what's going on with this news report, but i love it. they know what story leads, and that's bears.

in VOLympian news

former tennessee volunteer, aries merritt, took home a gold for the US last night in the men's 110-meter hurdles.

LONDON - In his first Olympic Games, former Tennessee Vol standout Aries Merritt jumped out to an early lead in the 110-meter hurdles final and never looked back as the U.S. Track & Field team member captured the Olympic gold medal on Wednesday night in convincing fashion at Olympic Stadium in London.

Merritt, who won both his qualifying and semifinal heats, improved his personal-best mark to 12.92 and finished steps in front of U.S. teammate Jason Richardson (13.04). His mark of 12.92 is the fastest in the world in 2012 and the second fastest time in Olympic history. (via)

you can watch the final here. did you know that in hurdles, you're allowed to knock them over, as long as you don't do it "purposely". why even have them, you know what i'm saying?